Return & Refund Policy

We hope you love your purchase. If you change your mind, online orders may be returned within 14 days of delivery, provided you notify us within that period.

Items must be returned in their original condition, unworn and with all labels and tags attached. Please take particular care when trying on occasion-wear, as items showing signs of wear, marks, make-up, perfume or damage may have their refund reduced where permitted by law.

To arrange a return, please email info@thebridalrooms.co.uk with your name, order number and the item you wish to return.

We can provide a prepaid returns label for £10, which will be deducted from your refund. Alternatively, you may arrange your own return postage. We recommend using a tracked and adequately insured service for higher-value items. We are not responsible for any lost items, and no refund will be provided.

Refunds will include the original standard delivery charge where required by UK consumer law. Additional delivery upgrades and return postage are not normally refundable.

This policy applies to online purchases only and does not affect your statutory rights, including your rights where an item is faulty or not as described.

Cancellation period: You must notify us that you wish to cancel your online order within 14 days of receiving it. Once you have notified us, the item must be returned promptly and within the applicable statutory return period.

Condition of returned items: To receive a full refund, items must be unworn other than being tried on for fit; unwashed and unaltered; free from marks, damage, odours and signs of wear; free from makeup, fake tan, deodorant, perfume, smoke, food, drink and pet hair; and returned with all original labels, swing tags, security ribbons, packaging and accessories attached or included.

Reasonable handling: Customers may inspect and try on an item in the same way they would reasonably do in a shop. Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we reserve the right to make an appropriate deduction from the refund in accordance with applicable consumer law.

Security ribbon: Selected garments are supplied with a visible, tamper evident security ribbon. The dress may be tried on while this ribbon remains attached. Removal or alteration of the ribbon may be taken into account when assessing the condition and value of a returned item. This does not affect statutory rights where goods are faulty, damaged, incorrectly supplied or not as described. 

Refunds: Returns will be inspected before a refund is authorised. Approved refunds will be made to the original payment method. Where the entire order is cancelled, the cost of the least expensive standard delivery method offered should be refunded where required by law; premium delivery upgrades may not be refundable. Altered or personalised garments: Garments altered, personalised or made to an individual specification cannot normally be returned for a change-of-mind refund. Statutory rights remain unaffected where goods are faulty or not as described.